Effective Date: 02/10/2025

Contact Information:

• Email: info@carimgallery.com
• Phone: +1 617-580-0994
• Operational Address: 32 Ramsdell Ave, Roslindale, MA 02131, United States

Introduction  

At CarimGallery, we take immense pride in the quality and authenticity of our art objects, expertise, and consulting services. This Refund Policy is designed to ensure a transparent and equitable process for our valued customers. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refunds To qualify for a refund, the following conditions must be met:

1. Item Condition: The item must be unused, unaltered, and in the same condition as when you received it. Any signs of wear, damage, or alteration will disqualify the item from being refunded.
2. Original Packaging: The item must be returned in its original packaging, including all accessories, manuals, and documentation. Failure to include these may result in a partial refund or rejection of the refund request.
3. Proof of Purchase: You must provide the original receipt or proof of purchase, which includes your order number, date of purchase, and payment method. Without this proof, we cannot process your refund request.

Non-Refundable ItemsCertain types of items are exempt from being returned, and these include:

• Custom or Personalized Orders: Items that have been customized or personalized specifically for you cannot be returned. This includes bespoke art pieces, personalized consulting reports, and any other items made to order.
• Digital Downloads: Digital content that has been downloaded or accessed is non-refundable. This includes digital art, eBooks, and other digital services.
• Gift Cards: Gift cards and vouchers are non-refundable and cannot be exchanged for cash.
• Sale Items: Items purchased on sale or during a promotional period are final sale and cannot be returned.

Return Process To initiate a return, please follow these steps:

1. Contact Us: Send an email to info@carimgallery.com or call +1 617-580-0994 to start the return process. Provide your order number, details of the item, and the reason for the return.
2. Return Authorization: Upon receiving your request, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item. The RAN must be included with the returned item.
3. Packaging: Ensure the item is securely packaged to prevent damage during transit. Include the original packaging, accessories, manuals, and documentation.
4. Shipping: Ship the item to the following address: CarimGallery 32 Ramsdell Ave Roslindale, MA 02131 United States

Inspection and Refunds  Once your return is received, we will inspect the item to ensure it meets the eligibility criteria. The inspection process includes:

1. Item Condition: We will check the item for any signs of use, wear, or damage. If the item does not meet the eligibility criteria, we will notify you and provide the option to have the item returned to you at your expense.
2. Original Packaging: We will verify that all original packaging, accessories, manuals, and documentation are included.
3. Approval or Rejection: Based on the inspection, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within  07 days.

Refund Method  Refunds will be processed using the original payment method. Depending on your financial institution, it may take additional time for the refund to be posted to your account. You will receive an email notification confirming the refund, including the amount refunded and the method of payment.

Late or Missing Refunds If you have not received your refund within the expected time frame, please follow these steps:

1. Check Your Bank Account: Verify that the refund has not been posted to your account.
2. Contact Your Credit Card Company: It may take some time for the refund to be officially posted.
3. Contact Your Bank: There may be a processing time before the refund is posted.
4. Contact Us: If you have completed these steps and still have not received your refund, please contact us at info@carimgallery.com or +1 617-580-0994 for further assistance.

Exchanges We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at info@carimgallery.com or +1 617-580-0994 to arrange the exchange process. Provide your order number, details of the item, and the reason for the exchange.

Shipping Costs

1. Return Shipping: You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We cannot guarantee that we will receive your returned item.
3. International Returns: If you are returning an item from outside the United States, please be aware that you may be responsible for any customs duties, taxes, or fees associated with the return.

Changes to This Refund Policy We reserve the right to update, modify, or change this refund policy at any time. Changes will take effect immediately upon their posting on this page. It is your responsibility to review this policy periodically for any changes. By continuing to use our services after any changes are posted, you accept and agree to the updated policy.

Contact Us  If you have any questions or concerns about our refund policy, please do not hesitate to contact us at:

• Email: info@carimgallery.com
• Phone: +1 617-580-0994

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